Advice Centre

Issue: Intensity of fragrance is either not strong enough or too overpowering.

Reason: The candle chosen may not be the right size for the room it has been placed in.

Tip: As the fragrance throw comes from the wax pool it is always best to choose the appropriate candle size for the area you want to place it in. Our candles come in different sizes so you can choose which size suits the room best.

Result: The perfect fragrance throw!

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Issue: Slight discolouration.

Reason: As soy is a natural material it can be susceptible to extremes in temperature. Although burn should not be affected it still makes sense to take these environmental factors into consideration when storing and using your Heart & Home candles.

Tip: Keep your candles away from cold sources such as near windows in winter, and avoid direct sunlight. It is best that the candle is always as near to room temperature as possible (65-75°F/18-24°C).

Result: Retains its true natural aesthetic.

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Issue: Hot jar base.

Reason: There is 2cm or less of wax left in the jar.

Tip: It may be hard to say goodbye but we recommend that you discontinue use once the flame nears the base of the jar.

Result: Avoids possibility of heat damage to the container or surfaces.

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Issue: ‘Bloom’ appearance on wick from previous burns.

Reason: The candle has been burning for too long, usually over 3 hours.

Tip: Always extinguish the flame after 3 hours (dependent on jar size), trim the wick to 5mm and relight.

Result: Extended burn times and a cleaner burn overall.

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Issue: ‘Tunnelling’, whereby the candle is left with a hole down the centre, reducing the amount of light from the flame and increasing the wax lost.

Reason: The candle has not been left to burn for long enough.

Tip: Allowing the entire top layer of the candle to melt to the sides of the jar on first use creates a ‘burn memory’. Doing this means subsequent uses should follow the same pattern, avoiding the tunnelling effect. Pooling time for our small jars is approximately 45mins and 90 mins for the large jars.

Result: Maximum burn time using all of the wax, cleaner glass container and more light from the flame!

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